Terms and Conditions

This Site operates as an online marketplace to enable Users to post Jobs, and Transport Providers to quote for these Jobs, with a view to entering into a transaction.


www.appavan.co.uk is a site operated by APP A VAN LIMITED (“we” or “us”), a company which is registered in England under company number 09923836. Our registered office is Bradley House, Park Farm Close, Folkestone, Kent CT19 5DU. Our email address is [email protected]

This website is owned by  European Moving Limited,  23, ‘South House’, Hompesch Road, Fgura, FGR 2010,Malta

Part 1 (the “General Conditions“) and Part 2 (the “Supplemental Conditions“) of these terms and conditions (together with the documents referred to within) set out the terms and conditions on which we will provide our services to you.

You may access most areas of the Site without the need for Registration in which case only the General Conditions will apply to you. Certain areas of the Site are only open to you if you are a Member and if you decide to register as a Member you will be asked to confirm expressly that you have read and accept the Supplemental Conditions as well as the General Conditions.

The Conditions (as defined below) apply to the access to and use of the Site, and to any correspondence by e-mail between you and us. Please read these terms carefully before using the site. Using the Site indicates that you accept the General Conditions regardless of whether you choose to become a Member. If you do not accept the General Conditions, do not use the Site.

We may revise the Conditions at any time by updating this posting. You should check the Site from time to time to review the current version of the Conditions because they are binding on you. Certain provisions in the Conditions may be superseded by expressly designated legal notices located on particular pages of the Site.

Any rights not expressly granted in these terms are reserved.

Part 1: General provisions

1. Definitions

  • Transport Provider or Transporter means a Member who has submitted a quotation in respect of a Job;
  • Conditions means all conditions applicable to a person accessing the Site in connection with his use of the Site (i.e. for a mere visitor, the General Conditions alone, and for a Member, the General Conditions and the Supplementary Conditions);
  • User means a Member who has posted a Job on the Site
  • Job means the transportation request posted by the User on the Site;
  • Member means a person who has Registered (and Membership means the status of being a Member);
  • Registration or Register means setting up a membership account, having agreed to the Conditions;
  • Site means www.appavan.co.uk; and
  • Transaction means the agreement entered into between a Transport Provider and a User for the performance of a Job.
  • Book Now means Jobs which are booked after seeing instant rates rather than undergoing the auction process.

2. Access to the App A Van site

2.1 Whilst we endeavour to ensure that the Site is available 24 hours a day, we shall not be liable if, for any reason, the Site is unavailable at any time or for any period.

2.2 Access to the Site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for any reasons beyond our control.

3. Content

3.1 Whilst we endeavour to ensure that the information on the Site is correct, we do not warrant the accuracy or completeness of the material on the Site. We may make changes to the material on the Site at any time and without notice. The material on the Site may be out of date, and we make no commitment to update such material.

3.2 The contents of the Site are provided “as is”, and we provide no warranties in respect of such contents.

3.3 You are prohibited from posting or transmitting to or from the Site any material:

3.3.1 that is threatening, defamatory, obscene, indecent, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

3.3.2 for which you have not obtained all necessary licences and/or approvals;

3.3.3 which constitutes or encourages conduct that would be considered a criminal offence, gives rise to civil liability, is otherwise unlawful or infringes the rights of any third party, in any country in the world; or

3.3.4 which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

3.4 You may not misuse the Site (including, without limitation, by hacking).

3.5 We will co-operate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity of or locate, anyone posting any material in breach of this clause

4. Licence

4.1 You are permitted to view, print and download extracts from the Site for your own use on the basis that:

4.1.1 no documents or related graphics on the Site are modified in any way;

4.1.2 no graphics on the Site are used separately from the corresponding text; and

4.1.3 our copyright notices and this permission notice appear in all copies.

4.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on the Site (including, without limitation, photographs and graphical images) are owned by us or our licencors. Saved as agreed otherwise, any use of extracts from the Site other than in accordance with clause 4.1 is prohibited, and if you breach clause 4.1, your permission to use the Site automatically terminates and you must immediately destroy any downloaded or printed extracts from the Site.

4.3 Subject to clause 4.1, no part of the Site may be reproduced or stored on any other website or included in any public or private electronic retrieval system or service without our prior written permission.

5. Disclaimer

5.1 To the extent permitted by law we hereby exclude:

5.1.1 all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and

5.1.2 any liability for any direct, indirect or consequential loss or damage incurred by any person in connection with the Site or in connection with the use, inability to use, or results of the use of the Site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

  • (a) loss of income or revenue;
  • (b) loss of business;
  • (c) loss of profits or contracts;
  • (d) loss of anticipated savings;
  • (e) loss of data;
  • (f) loss of goodwill;
  • (g) wasted management or office time; and
  • (h) for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

5.2 This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

6. Information about you and your visits to our Site

Any information about you that we process will be processed in accordance with our privacy policy. By using the Site, you consent to such processing.

7. Termination of the App A Van Site

We may, at our sole discretion, restrict your access to the Site and/or refuse to correspond with you without prior notice where:

7.1 there is a regulatory or statutory change limiting our ability to provide access to the Site;

7.2 there is any event beyond our reasonable control preventing us from providing access to the Site (for example, and without limitation, technical difficulties, capacity problems and communications failures); or

7.3 we consider that you are abusing the Site or are otherwise acting in breach of the Conditions.

8. Third party links from other websites

8.1 Links to third party websites on the Site are provided solely for your convenience. If you use these links, you leave the Site. We have not reviewed all of these third-party websites and do not control and are not responsible for their content or availability. We do not therefore endorse or make any representations about them, or any material found there, or any consequences of using them. If you decide to access any of the third-party websites linked to the Site, you do so entirely at your own risk.

8.2 If you would like to link to the Site , you may only do so on the basis that you link to, but do not replicate, the home page of the Site, and subject to the following conditions:

8.2.1 you do not remove, distort or otherwise alter the size or appearance of any logos used by us on the Site;

8.2.2 you do not create a frame or any other browser or border environment around the Site;

8.2.3 you do not in any way imply that we are endorsing any products or services other than our own;

8.2.4 you do not misrepresent your relationship with us nor present any other false information about it;

8.2.5 you do not otherwise use any trademarks owned by Appavan (whether these are registered or unregistered) which are displayed on the Site without our express written permission;

8.2.6 you do not link from a website that is not owned by you; and

8.2.7 your website does not contain content that we, in our sole discretion, consider being distasteful, offensive or controversial, in infringement of any intellectual property rights or other rights of any other person or which doesn’t otherwise comply with all applicable laws and regulations.

8.3 We expressly reserve the right to revoke the right granted in clause 8.2 for breach of the Conditions and to take any action that we deem appropriate.

8.4 You shall fully indemnify us for any loss or damage that we may suffer for breach of clause 8.2.

9. Domain name protection

You agree not to register any domain name that includes the word ‘Appavan’; infers it is connected to us or in any way casts aspersions on us.

10. General

10.1 Unless otherwise specified, the Site is directed solely at those who access it from England and Wales. Should you choose to access the Site from locations outside England & Wales then you will be responsible for compliance with local laws if and to the extent local laws are applicable.

10.2 You warrant that it is legal for you to view the Site in the jurisdiction to which you are subject. You are responsible for compliance with all laws of that jurisdiction, in viewing or using its contents.

10.3 A failure or delay in enforcing compliance with one or more provisions of these Conditions shall not constitute a waiver of any other provision of these Conditions.

10.4 No provision of the Conditions shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by any third party.

10.5 If any provisions of the Conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

10.6 The Conditions constitute the entire agreement between us as to your use of the Site and shall supersede any prior agreement or representation in respect thereof.

10.7 Any and all notices to be given by either one of us to the other pursuant to or in connection with the Conditions shall be deemed sufficiently given when forwarded by e-mail or facsimile transmission in each case addressed to you at any e-mail address or facsimile number you have given us or to us at the e-mail address or facsimile number displayed at the start of these General Conditions.

10.8 The Conditions are governed by the laws of England and Wales and you agree to submit to the exclusive jurisdiction of the English courts.

Part 2: Supplemental Conditions (Relevant only to Members)

Please note that these terms and conditions are supplemental to the General Conditions. The Conditions (Parts 1 and 2) form the basis of the agreement that you enter into with us in order to Register and become a Member (the “Agreement“) and will govern your conduct as a Member.

1. Registration for App A Van users

1.1 Only those in a position to form legally binding contracts under English law may Register. Registration is not open to persons aged under 18 or to any persons whose Membership has been suspended or terminated. If you are Registering as a business entity, you represent that you have the authority to bind the entity to this Agreement.

1.2 Each Registration is for a single user only. We do not permit you to share your username and password with any other person nor with multiple users on a network. Furthermore, your Membership may not be transferred to a third party.

1.3 Responsibility for the security of any passwords issued rests with you and you are responsible for all actions taken with your username and password.

2. Our Services – Neutral platform

2.1 We are not a transportation service provider, freight forwarder, broker or intermediary of any sort. The Site acts as a neutral venue through which Transport Providers and Users can meet and enter into negotiations with a view to entering into Transactions. We are in no way involved in the actual Transaction. We have no, and assume no, control over the quality, safety, or legal aspects of the Jobs and/or Transactions that take place through the Site.

2.2 If you are a Transport Provider you hereby agree that the Site is for shipping/transportation-related services only and that work that you provide will only involve services. Except with our prior written agreement, you agree that you will not use your Membership as a means to market or sell any goods products or other services unrelated to the Job.

2.3 It is the responsibility of the User to select a suitable Transport Provider for the provision of the Job and the responsibility of the User and the Transport Provider to negotiate the terms of the Transaction.

3. Listing and bidding rules

3.1 As a User, you can place as many bids for as many different jobs as you like. It is your responsibility to give as much information as possible to the Transport Provider. You must ensure that all information provided is accurate.

3.2 As a User, you can withdraw a listing at any time providing a bid has not been accepted. See section 8 for cancellation policies.

3.3 As a Transport Provider, all bids will be open for other Transport Providers to view.

3.4 As a Transport Provider, you will be limited to 2 bids per day and 6 bids in total for any one listing.

3.5 As a Transport Provider, you can withdraw a bid up to 3 days (72 hrs) before the auction ends. If you want to withdraw a bid after this time you must speak with an Appavan customer service representative so that it can be reviewed. You will need to provide good reason as to why you want to withdraw the bid. If Appavan feels that a good reason has not been provided your membership may be terminated without notice.

4. General disclaimer

4.1 Save where expressly stated otherwise in the Conditions, and only to the extent so stated, no provision of the Conditions shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 and the Conditions do not give rise to any legal contracts, liabilities, obligations, claims or other benefits or protection between Members or in favour of third parties. Your contract in connection with a Transaction will be with the other Member and, as a result, we can give no commitments of any nature about the other Member (whether User, Transport Provider or Successful Transport Provider (as defined hereafter) or the Job, whether as to quality, quantity, delivery or price.

4.2 We assume no responsibility for claims made by Transport Providers with respect to their licenses, insurance, registration, membership or trade association or indeed any other claim made at any point during the Transaction or quoting process. We operate purely as a neutral venue through which Transport Providers and Users may agree on a price for a Job.

5. Unlawful transactions

Registered users are not permitted to include contact information for the purpose of soliciting sales outside the Site.

5.1 Members shall not use the Site for unlawful activities. Any Job or aspect of a Transaction carried out, or sought to be carried out unlawfully, by either Transport Provider or User, is prohibited.

5.2 Certain Transactions may be governed by statutory or other regulations and cannot, therefore, be negotiated freely. It is for the Members to identify and adhere to such regulations.

6. Transportation

6.1 The posting of Jobs for the transportation of certain items is prohibited or restricted. These include hazardous or dangerous goods. Additionally, there are certain items that do not generally pose a danger to health, safety, or property while being transported but are regulated or banned for public policy reasons from being transported. Generally, Jobs for the transportation of goods that cannot be sent through Royal Mail (excluding living creatures) are not permitted to be listed on the Site. However, some hazardous goods can lawfully be transported provided they are properly packaged and labelled. Such Jobs may be listed on the Site provided that the shipment listing contains a clear notice of the hazardous nature of the material and a description of the planned method of shipping that complies with the law. If you are unsure of the legality of your shipment, we recommend you contact our customer services team via the contact details at the end of these Supplemental Conditions, prior to listing the Job. A member of our team will be able to refer you to the appropriate authority to answer your question.

6.2 Full responsibility for compliance with all laws and regulations that relate to the transportation of hazardous and restricted goods rests with the parties to the Transaction. Anyone who sends, or causes to be sent, a prohibited or restricted item or improperly packaged hazardous material may be subject to severe regulatory, or indeed criminal penalties.

6.3 In order to assist Members we provide distance calculations and driving directions (or links to 3rd party driving directions) as part of our service (the “Directions“). However, the Directions should be used as a guide only and you should always drive in accordance with national rules, regulations, and highway codes. The Directions may not take into consideration issues such as road closures, direction of traffic, one-way systems, emergency access roads, height regulations, road conditions or restrictions on manoeuvrability. No representation is made, or warranty given as to the content or usability of the Directions or their appropriateness for any particular journey or vehicle. We assume no responsibility for any loss, damage, or delay howsoever resulting from use of these Directions. However, if you do find an error or omission, please let us know so we can notify the relevant persons to enable them to correct the error or omission and improve the service. We recommend that you verify any pickup and delivery information that we provide with the other party to the Transaction.

7. Fees

7.1 Appavan is free to join either as a transport provider or user and it is free to request quotes. A Job will be considered to be secured if the User clicks the ‘Accept Quote’ button and pays a £25/€25 deposit (as defined hereafter).

7.2 When you become a Member you will be allocated an account into which payments can be paid and from which Fees (in each case as defined hereafter) will be deducted by us in accordance with this clause 7 (the “Account“)

7.3 The Fee is based upon a flat rate percentage of 20% per shipment of the Successful Transport Provider’s accepted quote price, plus any administration charges for credit card payments if applicable. Providers may quickly and easily view the Fee amount charged on a Job by visiting their sales report.

7.4 The incurring of the Fee is independent of the actual performance of the Job. Subject to clause 7.1. We may waive our right to receive the Fee as a gesture of goodwill; however, the grant of any such waiver is entirely within our discretion and if so granted is always without accepting any legal obligation to do so.

7.5 As a User, when you accept a quote, you will pay a deposit of £25/€25 into your Account where it will remain until the job is successfully completed. Upon satisfactory completion, it will then be transferred to the Successful Transport Provider’s Account.

7.6 As a User, you will pay the remaining full balance 7 days prior to the collection day or the 1st collection day if there is more than one. This payment will be paid directly into your Account where it will remain until the job is successfully completed.

7.7 Upon satisfactory completion all payments will then be transferred to the Successful Transport Provider’s Account from which we then debit the sum as payment of the Fee.

7.8 If you are a Transport Provider you are responsible for collecting and remitting any and all VAT associated with your part of the total value of the transaction. Your quote amount for the Job is inclusive of VAT. You shall not submit a quote amount excluding VAT and then charge VAT on top of your quote price once your quote has been accepted.

7.9 We reserve the right to waive or change the basis for the calculation of the Fee at any time. We may also temporarily change or suspend the Fee for a promotional period. Any such changes will be described on the Site.

8. Cancellations

8.1 As a User, If a Job is cancelled by a Successful Transport Provider AFTER a quote was accepted but BEFORE any work on the Job commenced the user may have any payments returned to them either as credit to use on future Appavan bookings or a direct refund to the funding payment method used.

8.2 As a User, Credit may be used to accept future quotes on Appavan within 2 years of the “Cancellation Request” date. After a period of 2 years from the date of the “Cancellation Request”, this credit will expire and be unusable. Appavan credit is non-withdrawable / refundable and may only be used for accepting quotes on Appavan.

8.3 As a User, refunds will be made within 5 working days of the “Cancellation Request” being accepted. Refunds can only be sent to the same source from which the funds originated.

8.4 As a User, if you cancel a job 7 days or more before the agreed collection day all payments will be refunded with the exception of the £25/€25 deposit.

8.5 As a user if a job is cancelled within 7 days of the agreed collection day 50% of the Successful Transport Provider’s accepted quote price must be paid. If the user has already paid in full 50% of the Successful Transport Provider’s accepted quote price will be refunded.

8.6 Users and Successful Transport Providers will negotiate directly once there has been a successful quote. Either party can make a Cancellation Request; however, it should only make one once all reasonable attempts to reach an agreeable solution have been exhausted and it is clear that the Job will not be performed. You may not make a Cancellation Request until at least 7 days after the date on which the quote was originally accepted. When you make a Cancellation Request the other party to the proposed Transaction will be notified and will have 72 hours to respond by either:

8.6.1 accepting the Cancellation Request and your reason; or

8.6.2 rejecting the Cancellation Request and requesting review by our staff.

8.7 If your Cancellation Request is accepted the accepted quote can be retracted and the Job can either be relisted or deleted. If the request is rejected by the other party, then it is sent to us for review and a decision will be made on whether to approve or not to approve the Cancellation Request. Once we have given our verdict on whether to approve the Cancellation Request, we will not enter into any further correspondence – our decision is final.

8.8 If the other party does not respond within the 72-hour grace period, your Cancellation Request and reason will automatically be accepted. Depending on the reasons for the Cancellation Request, any amounts associated with the Deposit or the Fee may be credited to your Appavan account at our sole discretion and in line with clause 7.1.

8.9 We take the abuse of the procedure for Cancellation Requests very seriously. Abuse includes submitting false or exaggerated reasons, attempting to retract accepted quotes, or colluding with other Members to abuse the procedure. If a Member is found abusing or is suspected of abusing the procedure in this clause 7 his Cancellation Request will automatically be denied and his Membership may be revoked without further notice and/or he may also be subject to additional fees.

8.10 As a Transport Provider, if a job is cancelled by a user before 7 days of the agreed collection date, no payment will be made.

8.11 As a Transport Provider, if a job is cancelled by a user within 7 days of the agreed collection day 25% of the accepted quote price will be paid.

9. Feedback

9.1 Whilst we are unable to conduct any due diligence on our Members, we do enable Users and Successful Transport Providers to provide feedback evaluations on each other’s performance in the course of the Transaction including but not limited to the performance of the Job (or, as the case may be, their failure to enter into a Transaction and/or perform the Job). The evaluations seek to provide Members with guidance on the skills and/or reliability of other Members prior to quoting or, in the case of Users accepting a quote from a Transport Provider.

9.2 The feedback process involves leaving a star rating along with a short comment about the performance of the Member. You will have the option to select between 1 to 5 stars. A Member’s overall feedback score is the average score of the ratings that he or she has received.

9.3 You accept that by posting a Job or by quoting on a Job it is probable that another Member will leave feedback about you and you acknowledge that your feedback consists solely of comments left by other Members and the overall feedback score calculated in accordance with clause 9.2. You agree that you will not use any feedback received on the Site on any venue or website that is not the Site. Do always use common sense and respect when leaving feedback on another Member as unwarranted, potentially libellous feedback could result in legal claims being made against you. We do not moderate feedback or investigate it for accuracy, and you acknowledge that we are in no way legally responsible for any feedback that is left.

9.4 Any use of profanity, libellous behaviour, illegal activity, or any other form of abuse of the feedback function or any other part of the Site may result in a ban from further use of the Site and, if applicable, being reported to any relevant authorities.

10. No agency

Nothing herein shall create or be deemed to create any joint venture, agency or partnership relationship between ourselves and any Members whatsoever. Members shall not hold themselves out as implying any such relationship with us.

11. Account flagging / Reporting system

The Site is policed by the visitors to it through a flagging system. The flagging system is used to ensure that insofar as possible the Site complies with the Conditions. Visitors are able to ‘flag’ aspects of the Site that do not comply with the Conditions. White flags are located in areas that can be reported. These include messages, the quote details section, member profiles, and shipment listing information. To flag any part of the text you may click on the white flag following the text in question and the white flag will turn yellow. A yellow flag is sent to our team for review. Following the review, the team will either grant a ‘green flag’, meaning there was no violation, or a ‘red flag’, meaning there was a violation and the content has been removed. We reserve the right to suspend the Membership of any Member who has received a red flag on more than one occasion.

12. Information you supply

12.1 You are solely responsible for the information you provide to us and/or other Members in the Registration, shipping, or transportation process (which shall include anything posted on the Site) (“Information“). The Information must be true, legal, accurate, and non-fraudulent.

12.2 Other than personally identifiable information, which is covered under our Privacy Policy (accessible by clicking on the link www.appavan.co.uk.com/privacy/) any Information shall be considered non-confidential and non-proprietary. We shall have no obligations with respect to such material. We shall be free to copy, disclose, distribute, incorporate and otherwise use the Information and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

12.3 You agree to use common sense and good judgment when conducting or posting any Information. We insist that all Members abide by netiquette and communicate with each other in a respectful manner.

13. Feedback fraud

13.1 An important aspect of the Site is the ability of Members to leave feedback about each other (whether positive, neutral or negative). As described in clause 9, the feedback you receive is likely to influence the choices that other Members make as to whether to negotiate a Transaction with you. Accordingly, to preserve the integrity of the feedback system, you agree not to:

13.1.1 improperly influence in any manner, or cause another to improperly influence in any manner, the feedback of a Member; or

13.1.2 post or attempt to post, in any manner or by any means, a feedback review on your own account.

14. Rejection or removal of members

14.1 We reserve the right to reject your Registration or cancel your Membership at any time and for any reason or for no reason and without notice to you.

14.2 We reserve the right to notify other Members of any actions that we, in our sole discretion deem serious, and which have led to the cancellation of your Membership.

14.3 If you are so removed or rejected you may appeal for reinstatement. Your appeal must include a written statement as to why you should be reinstated along with your contact information. Your appeal may be reviewed at our discretion and any determination as to your reinstatement will be at our sole discretion. Your submission of an appeal does not, in any manner, guarantee that you will be reinstated or that the appeal will necessarily be reviewed. We will contact you as to our decision to reinstate you. We are not obligated to give you any reasoning as to our decision. All decisions are final.

15. Confidentiality / Non-disclosure

During the course of your Membership we may disclose to you, or you may otherwise learn of or discover, our documents, business practices, object code, source code, management styles, day-to-day business operations, capabilities, systems, current and future strategies, marketing information, financial information, software, technologies, processes, procedures, methods and applications, or other aspects of our business. You hereby agree that any and all of this information is confidential and shall be our sole and exclusive intellectual property. Any disclosure of our information to a third party (specifically including a direct competitor) is strictly prohibited. All obligations contained herein will survive the termination of this Agreement.

16. Non-solicitation

During the term of this Agreement, you shall not solicit to employ nor employ any of our employees of whom you become aware through the performance of this Agreement. Furthermore, you shall not otherwise hinder any of our other business relationships including those with our Members.

17. Use of Appavan

You agree that you shall not acquire the word “Appavan” or any variant that includes the word “Appavan” or may be confused with it on Google Adwords or any similar internet advertising service.

18. No convictions

You represent that you, and any individuals associated with you who will be involved in a Transaction have not been convicted of a crime which is related in any way to the shipping and/or transportation or haulage business. Furthermore, you warrant and represent that there are currently no legal proceedings instituted against you that would prevent you from performing a Transaction to which you are a party or your obligations under the Conditions.

Last Revised Date:3rd June 2019